Refund policy

Kindly be advised of the following:

Notification in respect of cancellation and or refund:

  • The renter must notify the rental company formally, in writing, of any cancellation due within 24 hours prior to collection and or delivery of the rental vehicle.
  • Formal notice by renter of cancellation must be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • On receipt of formal notice of cancellation, the rental company will have 7 (seven) working days to process a refund.
  • If a booking is not cancelled in writing or telephonically and the renter fails to show up, a no show fee will be charged at one day's rental.
  • If a booking is cancelled within 24 hours from pick up, the renter will be charged R300.00 including VAT as a cancellation fee.
  • If a booking is cancelled more than 24 hours in advance, the renter will not be charged any cancellation fee.
  • Irrespective of the above, and in the event and to the extent that any cancellation, failure and/or delay is caused by or as a result of force majeure, the Rental Company shall not be liable to the Renter for any refund, but the Renter shall be entitled to reschedule/postpone bookings to a date within 12 months of the booking.

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Southern African Vehicle Rental and Leasing Association


asata logoMember of ASATA (Association of South African Travel Agents)

Contact Information

South Africa Tel: +27 (0)11 230 5000

Namibia Tel: +27 (0)11 230 5000

Log a reservation request: rez@thrifty.co.za

Log a query, compliment or complaint: helpdesk.thrifty.co.za

 

Thrifty Partner

City Lodge hotel group

 

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