What procedure must I follow if I have an accident with my Thrifty rental vehicle?

What procedure must I follow if I have an accident with my Thrifty rental vehicle?

In the unfortunate event of an accident in your hired car, follow the below steps:

  1. Remain calm and call for assistance for any injured persons. Do not leave the scene of the accident.
  2. Do not admit liability
  3. Take down all details for other parties / driver(s) / witnesses involved:
    Name, Identification number, Vehicle registration number, Insurance details and contact details.
  4. Notify Thrifty immediately. You can do so by calling our national number 086 100 2111
  5. Do not allow the vehicle to be towed away unless it is by somebody authorised to do so by Thrifty.
  6. Report the accident to the South African Police Service. Make sure you obtain a reference or case number.
  7. Complete and submit a Thrifty Damage Report when returning to a Thrifty branch or when a replacement vehicle is provided.

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Southern African Vehicle Rental and Leasing Association


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Contact Information

South Africa Tel: 086 100 2111

South Africa Int: +27 11 230 5201

Sales: rez@thrifty.co.za

Customer Care: customercare@thrifty.co.za

Namibia Tel: 0800 100 211

Namibia Int: +264 61 233 035

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